Order and Returns Information   

UK Delivery
Orders are processed up to 12pm Monday to Friday.  Any orders placed after 12pm will be processed the following working day.
We do not process or dispatch orders at weekends or on public holidays, please plan your shopping accordingly.
Our standard delivery is a two working day service from dispatch*.
The delivery charge for our standard delivery to UK mainland locations is £7.40 + VAT.

Orders are dispatched via UPS or, in some cases, Royal Mail.  When your order is dispatched we will send you an email with a tracking number for you to monitor the progress of your delivery.  Once your order has been dispatched, we do not have any direct control over its progress and cannot accept any responsibility for your order arriving later than anticipated. 

*Orders to remote areas of the United Kingdom such as the northern and western isles as well as Northern Ireland and the Isle of Man have longer transit times and are not guaranteed two day delivery.


International Delivery.
Orders are processed up to 12pm Monday to Friday.  Any orders placed after 12pm will be processed the following working day.
We do not process or dispatch orders at weekends or on public holidays, please plan your shopping accordingly.
Our standard delivery time for overseas shipments, depending on distance, is from 2 to 6 working days.
The delivery charge for international delivery varies by country.  You can obtain a quote at anytime from your shopping cart and the exact cost will be displayed in the checkout process prior to placing your order.
Any local duty or taxes on goods delivered outside the UK, if applied, are the responsibility of the purchaser.

Orders are dispatched via UPS.  When your order is dispatched we will send you an email with a tracking number for you to monitor the progress of your delivery.  Once your order has been dispatched, we do not have any direct control over its progress and cannot accept any responsibility for your order arriving later than anticipated.

Changing your order.
If you wish to change or cancel an order prior to its dispatch contact us on 01255 422807 between 9am and 4pm, Monday to Friday. 

Please have the order number and date the order was placed to hand.
If your products have already been dispatched, then you will need to follow our returns procedure. See below.

Track your order.
To check your order status, just click on the 'Your Account' link at the top of the page, sign in and then select 'Your Orders'.
Pending means your order has been received but has not yet been processed.
Order processing means your order could be at any point between the warehouse receiving it and dispatching your goods.
On Hold means there is a query with your order, you will receive an explanatory email if your order is placed on hold.
Complete means your order has left our warehouse. You will receive an email confirming dispatch. 
Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.
Cancelled means your order has been cancelled either by you or us. If you find that your order has only been partially delivered, this may be because other items are being dispatched from a different location.
However, if your order is obviously incomplete or damaged, or if you wish to change or cancel your order, please call us on 01255 422807 between 9am and 4pm, Monday to Friday. 

Your purchase history.
To find out more information on your past orders, please sign into 'Your Account'.

Missing, incomplete or damaged orders.
If your order has not arrived, or arrives incomplete, first of all please view your order status online. If your order has been dispatched but has not arrived within the expected time period, please call us on 01255 422807 between 9am and 4pm, Monday to Friday. If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so arrive separately. However, if this is not the case and you haven't received the entire order as detailed in the order confirmation email sent to you, please call us.

If your order arrives and the goods are damaged, please call us on 01255 422807 between 9am and 4pm, Monday to Friday.

Returns procedure.
If you exercise your right under the Distance Selling Regulations to cancel your order after the goods have been dispatched, you will be responsible for ensuring the goods are returned to us, we strongly recommend that you use an insured delivery method such as Royal Mail Special Delivery.
Please email us about the Product you want to return. Please include: order number, stock number, and the reason for the return and whether you would like a refund or a replacement. 
We will email you back with an RMA number, this number must be stated on your returned Product.  We can not accept any Products returned without a valid RMA number.
Alternatively you can call us on 01255 422807 between 9am and 4pm, Monday to Friday to arrange a return.  Goods should be returned to: Bowens International Ltd, 355 Old Road, Clacton on Sea, Essex, CO15 3RH.

Refund policy.
The Product must be returned unused with all accessories, packaging, instructions and any other items included with it at the time of sale.  Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. Please make sure that you take reasonable care of the item while it is in your possession.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
The original account no longer exists. 

The original account details have expired. 

The recipient requires a credit.

Delivery charges.
We will refund the purchaser any delivery charge paid when a product is faulty or damaged.

None of the above conditions affect your statutory rights when goods are faulty, or not as described. 
For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our Terms & Conditions.